Privacy Policy — pkik Platform

Information We Collect

pkik collects personal data from players in Bangladesh and elsewhere in order to provide a safe, compliant, and fully functional online gaming experience. We collect data through several channels: directly from you when you register or interact with the platform, automatically through your use of our website, and occasionally from third-party service partners who assist us in verifying identity and processing payments.

The categories of personal data we may collect include, but are not limited to, the following:

You are not obligated to provide all requested data; however, failure to provide data marked as mandatory during registration or KYC processes may prevent pkik from opening or maintaining your account, or from processing deposit and withdrawal requests.

How We Use Your Data

pkik processes personal data only for purposes that are clearly defined, lawful, and proportionate. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your personal data are outlined below.

• Account management: To create, maintain, and administer your pkik player account, including processing your registration, verifying your identity, and managing your account preferences and settings.
• Service delivery: To provide access to all pkik products — including cricket betting, live casino games, slots, crash games, and sports betting — and to personalise your gaming experience based on your activity and preferences.
• Payment processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests to your registered payment method. Financial data is shared with our payment processing partners solely for this purpose.
• KYC and fraud prevention: To verify your identity in accordance with our Know Your Customer obligations, to detect and prevent fraudulent activity, money laundering, and other financial crime, and to comply with anti-money laundering requirements.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour, to enforce self-exclusion and deposit limits, and to provide targeted responsible gaming interventions where appropriate.
• Customer support: To respond to your inquiries, handle complaints, and provide technical assistance. Support communications may be recorded and retained for quality assurance and dispute resolution purposes.
• Platform improvement: To analyse usage patterns across the pkik platform, identify technical issues, improve navigation and game performance, and develop new features informed by player behaviour data.
• Legal compliance: To meet our obligations under applicable law, including responding to lawful requests from government authorities, regulatory bodies, or law enforcement agencies operating within Bangladesh or internationally.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal campaigns via email or SMS — but only if you have opted in to receive such communications. You may unsubscribe from marketing messages at any time via your account settings or by contacting our support team.

Legal Basis for Processing

pkik processes your personal data on the basis of one or more of the following lawful grounds, depending on the specific activity in question:

• Contractual necessity: Processing is required to perform the contract between you and pkik — namely, providing you with access to our gaming platform, managing your account, and processing your financial transactions. Without this processing, pkik cannot deliver its core services to you.
• Legal obligation: Certain processing activities are required for pkik to comply with applicable laws and regulatory requirements, including identity verification, anti-money laundering checks, and the retention of financial transaction records.
• Legitimate interests: pkik processes certain data on the basis of its legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we rely on consent as the legal basis — for example, for sending you marketing emails or SMS promotions — we will ask for your explicit opt-in agreement. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

If you would like further information about the specific legal basis we rely on for any particular processing activity, please contact our support team at support at pkik dot app.

Cookies & Tracking Technologies

pkik uses cookies and similar tracking technologies — including local storage, session storage, and pixel tags — to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with our site. Cookies are small text files placed on your device when you visit pkik.

We use the following categories of cookies on the pkik platform:

You can manage your cookie preferences through your browser settings at any time. Most modern browsers allow you to block or delete cookies; however, disabling strictly necessary or security cookies may prevent you from logging in or using certain platform features. Clearing your browser cookies will remove your saved preferences and may log you out of your pkik account.

Data Sharing & Disclosure

pkik does not sell, rent, or trade your personal data to any third party for commercial gain. We share personal data only where strictly necessary to deliver our services or to comply with our legal obligations. The categories of third parties with whom we may share your data are as follows:

• Payment service providers: We share the minimum necessary financial data with payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard — solely to process deposits and withdrawals. These providers operate under strict data processing agreements and may not use your data for their own marketing purposes.
• Game software providers: pkik's games are powered by internationally certified software partners including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe. Certain technical data (such as session identifiers and game event logs) is shared with these providers to deliver fair, certified game outcomes. No personally identifiable information beyond what is technically required is transmitted to game providers.
• KYC and identity verification partners: To fulfil our age and identity verification obligations, we may share identity documents and verification data with specialist third-party KYC service providers. These partners process data solely for the purposes of identity verification and are bound by confidentiality agreements.
• Analytics and platform monitoring: Anonymised and aggregated usage data may be shared with analytics platform providers to help us understand platform performance. Individual player data is not shared in identifiable form for analytics purposes.
• Law enforcement and regulatory authorities: pkik will disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction when required to do so by law, court order, or regulatory directive. We may also disclose data where we have a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of players, or protect the legal rights of pkik.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of assets involving pkik, player data may be transferred to the acquiring entity as part of the transaction. You will be notified via your registered email address in the event of such a transfer, and your rights over your data will continue to be protected under the terms of this Privacy Policy or its successor.

Data Retention

pkik retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The retention periods we apply are as follows:

At the end of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual. Where deletion is not immediately possible — for example, because data is held in backup archives — we will ensure the data is isolated and protected from any further active processing until deletion is feasible.

Your Rights

As a player on the pkik platform, you hold a number of rights in relation to your personal data. pkik is committed to honouring these rights promptly and transparently. To exercise any of the rights listed below, please contact our support team at support at pkik dot app. We aim to respond to all verified data rights requests within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data pkik holds about you. We will provide this in a structured, commonly used format. Requests for access are free of charge; however, pkik reserves the right to apply a reasonable administrative fee for manifestly unfounded or excessive repeat requests.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. You may update certain information directly within your account settings without contacting support.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that erasure requests may be declined where retention is required by law — for example, financial records held under anti-money laundering regulations.
• Right to restriction: You may request that we restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or where you have objected to processing and we are assessing whether legitimate grounds override your objection.
• Right to data portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format and to transmit it to another service provider where technically feasible.
• Right to object: You have the right to object to processing of your personal data where that processing is based on legitimate interests. You also have an absolute right to object to processing for direct marketing purposes, including profiling related to marketing — pkik will cease such processing immediately upon receipt of your objection.
• Right to human review of automated decisions: pkik does not make solely automated decisions that produce significant legal or similarly significant effects on players. Where automated systems flag accounts for review — for example, as part of fraud detection — a human member of our team will conduct a review before any material action is taken against your account.

Data Security

pkik takes the security of your personal data seriously. We implement a comprehensive set of technical and organisational security measures to protect your data against unauthorised access, loss, alteration, disclosure, or destruction.

• AES-256 SSL encryption: All data transmitted between your device and the pkik platform is encrypted using AES-256 SSL technology, the same standard used by international banking institutions. This ensures that your login credentials, financial data, and personal information cannot be intercepted during transmission.
• Secure data storage: Personal data stored on pkik servers is held in encrypted form within access-controlled environments. Database access is restricted to authorised personnel only, and all access events are logged and audited regularly.
• Multi-factor authentication: pkik supports multi-factor authentication (MFA) for player accounts. We strongly recommend enabling MFA to add an additional layer of protection to your account beyond your username and password.
• Access controls and staff training: Access to personal data is granted on a strict need-to-know basis. All pkik staff members who handle personal data undergo data protection and security training. Privileged access is regularly reviewed and revoked when no longer required.
• Regular security testing: pkik's platform undergoes regular vulnerability assessments and penetration testing by qualified security professionals. Critical vulnerabilities are remediated promptly according to a defined severity-based response protocol.
• Backup and disaster recovery: Player data is backed up regularly to geographically distributed secure storage facilities. Our disaster recovery procedures ensure that data can be restored promptly and fully in the event of a system failure or incident.

While pkik implements robust security measures, no online platform can guarantee absolute security. We encourage you to take responsibility for your own account security by using a strong, unique password, enabling multi-factor authentication, and never sharing your login credentials with any third party. If you suspect that your account has been compromised, contact our support team immediately at support at pkik dot app.

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pkik handles your personal data, please reach out to our support team. We are committed to addressing all privacy-related inquiries promptly and transparently.

When submitting a data rights request or privacy complaint, please include your full registered name, your pkik username, and a clear description of your request or concern. This will allow us to locate your account records promptly and respond accurately. We may need to verify your identity before processing any data access, rectification, or erasure requests in order to protect your account security.

pkik takes all privacy complaints seriously. If you submit a complaint and are not satisfied with our response within 30 calendar days, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction. pkik will cooperate fully with any such authority during an investigation.

This Privacy Policy was last reviewed and updated on 1 January 2026. If you are reading a cached or printed version of this document, please visit pkik.app/privacy-policy to ensure you are reading the most current version.