Responsible Gaming at pkik
pkik is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We believe gaming should always be a form of entertainment — never a source of financial stress or harm. Our responsible gaming tools are available to every player, 24 hours a day.
Our Tools at a Glance
Six Ways pkik Keeps You in Control
Age Verification
Every pkik player must be 18 or older. We verify age during account registration using Bangladesh National ID documents, and we may require additional verification at any time.
Self-Exclusion
Request a temporary or permanent self-exclusion from your account at any time. Once active, self-exclusion locks you out of the platform immediately and cannot be reversed during the agreed period.
Deposit Limits
Set daily, weekly, or monthly deposit caps in Bangladeshi Taka (৳) directly from your account settings. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
Time-Out Periods
Take a short break from gaming by activating a time-out for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets on any pkik product.
Session Reminders
Enable session time notifications that alert you when you have been logged in and gaming for a set period — for example, every 30, 60, or 90 minutes — so you can review your activity and take breaks.
24/7 Support
Our support team is available around the clock to assist with responsible gaming requests, account restrictions, or any concern about your gaming behaviour. Contact us at any time at support at pkik dot app.
Our Commitment to Responsible Gaming
At pkik, responsible gaming is not a legal checkbox — it is a core principle that shapes every product decision we make. We operate Bangladesh's gaming platform with a genuine duty of care towards our players, and we invest significantly in tools, training, and partnerships that promote healthy gaming habits.
Gaming on pkik — whether that is cricket betting during the BPL season, spinning slots, exploring live casino tables, or following the Bangladesh Tigers in a T20 match — should be enjoyable, recreational, and well within your personal means. The moment it stops being fun and starts causing stress, financial difficulty, or emotional harm, it is time to use our tools or reach out for help.
We recognise that the vast majority of our 2.4 million players across Dhaka, Chittagong, Sylhet, Khulna, and beyond engage with our platform responsibly. But we also understand that a small number of individuals may develop problematic gambling patterns. pkik takes this seriously. We actively monitor unusual gaming behaviour, proactively reach out to players who may be at risk, and enforce our responsible gaming policies without exception.
Our promise to you: pkik will never pressure you to increase your deposit limits, continue a losing session, or reverse a self-exclusion request. Your long-term wellbeing is always more important to us than short-term revenue. If you ask us to apply a restriction on your account, we will do so promptly and without question.
Age Restriction & Verification
pkik is strictly an 18+ platform. No person under the age of 18 is permitted to register, deposit, or play any game on pkik under any circumstances.
During registration, all players must confirm they are aged 18 or above by agreeing to our Terms & Conditions. Beyond this declaration, pkik conducts Know Your Customer (KYC) verification for all accounts, requiring players to submit a valid Bangladesh National ID (NID) card, passport, or other government-issued identity document that confirms their date of birth.
Accounts that cannot be verified as belonging to a player aged 18 or above will be suspended immediately, and any winnings accrued prior to verification failure may be withheld pending investigation. This policy is non-negotiable and is applied consistently to all players regardless of account age or play history.
For parents and guardians: If you believe a minor has accessed pkik using your device or account credentials, contact our support team immediately at support at pkik dot app. We will investigate and take action without delay. We also recommend using your device's parental controls to restrict access to online gambling sites.
Account sharing is prohibited: Sharing your pkik login credentials with any other person — including family members or friends — is strictly against our Terms & Conditions. This is particularly important where minors may have access to your device. You are responsible for all activity on your account.
Self-Exclusion
Self-exclusion is one of the most powerful responsible gaming tools pkik offers. If you feel that your gambling is getting out of control, or if you simply want to step back from the platform entirely, you can apply a self-exclusion at any time. Self-exclusion is completely voluntary and can be requested without providing a reason.
Self-exclusion periods available on pkik are as follows:
Days
Days
Days
Year
Years
Permanent
To request a self-exclusion, go to your account settings and select the Responsible Gaming section, then choose Self-Exclusion and your preferred duration. Alternatively, contact our 24/7 support team at support at pkik dot app and we will apply the exclusion on your behalf within minutes.
Permanent exclusion: If you request a permanent self-exclusion, your account will be closed and your personal data will be retained in accordance with our Privacy Policy and legal obligations. You will not be able to create a new pkik account. pkik will use all reasonable technical measures to prevent re-registration, including matching new registration attempts against our exclusion database.
Deposit & Spending Limits
One of the most effective ways to stay in control of your gambling is to set a firm budget before you start playing. pkik's deposit limit feature allows you to cap how much you deposit into your account over a given time period, giving you a clear financial boundary that the platform enforces automatically.
You can set deposit limits in Bangladeshi Taka (৳) across three time intervals: daily, weekly, and monthly. These limits apply across all pkik payment methods, including bKash, Nagad, Rocket, Upay, and bank transfer. Once your limit is reached, no further deposits can be processed until the relevant period resets.
Daily Limit
Set a maximum amount you can deposit within any single calendar day. Ideal for players who want to keep strict control over daily gaming activity. Minimum daily limit: ৳100.
Weekly Limit
Cap your total deposits across a rolling 7-day period. Weekly limits are calculated from Monday 00:00 to Sunday 23:59 Bangladesh Standard Time (BST, UTC+6).
Monthly Limit
Set a ceiling on your total deposits within a calendar month. Monthly limits reset on the 1st of each month at 00:00 BST. The platform will notify you when you reach 80% of your limit.
How limit changes work: Reducing your deposit limit takes effect immediately — the lower amount is enforced from the moment you save the change. Increasing a deposit limit is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active. This delay is intentional: it gives you time to reconsider an increase made in the heat of the moment. pkik will never proactively suggest you raise your deposit limits.
In addition to deposit limits, pkik also offers loss limits and wager limits on request. Contact our support team to discuss these options if you would like additional spending controls beyond the standard deposit limit feature.
Time-Out & Cooling-Off Periods
A time-out is a shorter-term break from gaming that is distinct from self-exclusion. If you feel you need a brief pause — perhaps after a long gaming session, a run of bad luck, or simply because you want to step away for a few days — a time-out gives you that space without committing to a longer exclusion period.
24-Hour Break
A one-day pause. Your account is locked until the same time tomorrow. Useful after an intense session where you want to step back and reassess.
48-Hour Break
A two-day pause that gives you a full weekend off from gaming. Your account resumes automatically after 48 hours from activation.
7-Day Break
A full week away from pkik. No access to betting, casino, or slots during this period. Highly recommended if you notice your gaming is becoming habitual.
30-Day Break
A full calendar month away from the platform. A 30-day break is the longest time-out option before transitioning to the formal self-exclusion programme.
During any active time-out period, you will be unable to log in to pkik, place any bets, deposit funds, or access any gaming product. All promotional and marketing communications are automatically suspended for the duration of your time-out. Any pending withdrawals at the time of activation will still be processed normally.
Session time reminders: In addition to time-outs, pkik offers optional session duration alerts. You can configure alerts to notify you after 30, 60, or 90 minutes of continuous gaming activity. These notifications appear on-screen and remind you to take a break, check your balance, and review how long you have been playing. Session alerts can be configured in your account's Responsible Gaming settings.
Warning Signs of Problem Gambling
Problem gambling does not always announce itself clearly. It often develops gradually, starting as harmless entertainment and slowly becoming a pattern of behaviour that causes financial, emotional, or social harm. Recognising the warning signs early is the most important step towards addressing a problem before it escalates.
Ask yourself the following questions honestly. If you answer "yes" to several of them, it may be time to use our responsible gaming tools or seek professional support:
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Chasing losses: Do you find yourself placing larger or more frequent bets to try to recover money you have already lost? Chasing losses is one of the clearest indicators of problem gambling behaviour.
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Spending beyond your means: Are you depositing money that was budgeted for rent, food, bills, or other essential expenses? Gaming should only ever be funded with discretionary income you can afford to lose entirely.
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Hiding your gambling: Do you feel the need to conceal how much time or money you spend on pkik from family members, friends, or colleagues? Secrecy around gambling is a common sign that the activity has moved beyond healthy entertainment.
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Inability to stop: Have you tried to reduce or stop gambling but found yourself unable to follow through? Feeling compelled to continue despite a genuine desire to stop is a hallmark of problematic gambling.
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Neglecting responsibilities: Is gambling causing you to neglect work, studies, family obligations, or social relationships in Dhaka or elsewhere in Bangladesh? If your daily life is being disrupted by gambling, this is a serious warning sign.
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Emotional distress: Do you feel anxious, irritable, depressed, or restless when you are not gambling, or after a losing session? Gambling should not be your primary coping mechanism for negative emotions.
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Borrowing to gamble: Have you borrowed money from family, friends, or financial institutions specifically to fund gambling activity? Debt incurred for gambling is a serious financial warning sign that requires immediate attention.
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Preoccupation with gambling: Do you spend a significant portion of your day thinking about gambling — planning your next session, reliving past wins, or calculating how much you could win? Constant preoccupation is a sign that gambling may be taking an unhealthy central role in your thinking.
You are not alone: If you recognise yourself in any of the above descriptions, please know that help is available and that reaching out is a sign of strength, not weakness. pkik's responsible gaming tools are a good first step. For more serious concerns, professional counselling and support services are available — see our Support Resources section below.
How to Seek Help
If you believe your gambling has become a problem, taking action sooner rather than later makes a meaningful difference. The steps below outline a practical path from recognising a problem to accessing the support and restrictions you need.
Apply an Immediate Account Restriction
Log in to your pkik account and navigate to Account Settings → Responsible Gaming. From here you can instantly activate a self-exclusion, set a deposit limit, or trigger a time-out. If you are unable to log in, contact our support team directly and we will apply a restriction on your behalf within minutes, at any hour of the day or night.
Talk to Our Support Team
Contact pkik's responsible gaming support team at support at pkik dot app. Let us know you are concerned about your gambling. Our team is trained to handle these conversations with empathy and discretion. We can discuss your account restrictions, explain your options, and connect you with further resources — all without judgement.
Speak to Someone You Trust
Talking to a trusted friend, family member, or colleague can be an important step. Gambling problems tend to worsen in isolation. Sharing your concerns — even briefly — helps break the cycle of secrecy that often surrounds problem gambling and creates a support network around you.
Seek Professional Counselling
Professional gambling counsellors and mental health practitioners can provide structured support that goes beyond self-help tools. If gambling is causing serious financial distress, relationship breakdown, or mental health difficulties, we strongly encourage you to seek professional help. Many counselling services offer confidential sessions at low or no cost.
Address Financial Consequences
If gambling has caused financial harm, consider speaking with a financial counsellor or debt advisor. Managing the financial fallout of problem gambling is an important part of recovery. Create a realistic budget, prioritise essential expenses such as housing and food, and avoid taking on additional debt to cover gambling losses. bKash, Nagad, and bank account spending controls may also help you manage your finances during recovery.
Stay Off Gambling Platforms During Recovery
Use pkik's self-exclusion feature alongside any other online gambling platforms you use. Recovery is most effective when access to gambling is consistently restricted across all platforms, not just one. Consider using internet filtering tools or parental control software on your devices to block access to gambling sites entirely during your recovery period.
Support & Contact
pkik is here to support you at every stage of your responsible gaming journey. Whether you need to apply an account restriction, have questions about our tools, or simply want to talk through a concern, our team is available 24 hours a day, 7 days a week, including all public holidays in Bangladesh such as Eid, Durga Puja, Victory Day, and Independence Day.
Email Support
support at pkik dot app
Mark your message as "Responsible Gaming" in the subject line for priority handling. We respond within 24 hours on all days of the year.
Availability
Available 24 hours a day, 7 days a week, 365 days a year. All support operates on Bangladesh Standard Time (BST, UTC+6). Emergency account restrictions are processed immediately upon request.
Confidentiality
All responsible gaming conversations are handled with strict confidentiality. Your privacy is protected at every step. We will never share the details of your responsible gaming requests with third parties outside of legal obligations.
pkik's responsible gaming commitment in summary: We enforce a strict 18+ policy. We offer instant self-exclusion for periods from 30 days to permanent. We provide daily, weekly, and monthly deposit limits in Bangladeshi Taka (৳). We support time-out periods from 24 hours to 30 days. We train our support staff to handle responsible gaming requests with empathy and urgency. And we will never contact a self-excluded player with promotional material. If you need help, we are here — reach out at any time at support at pkik dot app.
This Responsible Gaming policy was last reviewed and updated on 1 January 2026. pkik reserves the right to update this policy in line with changes to our platform, applicable regulations, or best-practice guidance from the responsible gaming industry. Material updates will be communicated to registered players via email before they take effect.
Play Within Your Limits
Enjoy pkik Responsibly
Set your limits, know your boundaries, and enjoy Bangladesh's most trusted gaming platform on your own terms. Cricket betting, premium slots, and live casino — all at a pace that works for you.
18+ For players aged 18 and above only. Please play responsibly.